Frequently Asked Questions

You have 24/7 access to your unit. Upon booking, you will receive a gate code and a customized key that grants access to both the industrial estate and your unit at any time.

To book a unit click here

If you wish to view a unit before booking, we’d be happy to arrange a viewing by appointment.

Call us at 0121 716 8082.

You can contact our customer support team via the following:

• Email: info@theselfstoragehub.co.uk and call at Phone: 0121 716 8081

Yes! We operate on a non-contracted term, giving you complete flexibility to store your items for as long as you wish.

Absolutely. If you wish to upgrade or downsize your unit:

• Contact us via email at info@theselfstoragehub.co.uk.
• Alternatively, speak with one of our managers, who can assist you in processing your request.

Yes, our facility is designed for convenience. You can drive up to the building and use the available trolleys, pallets, and cages to easily transport your goods in and out of your unit.

Yes, we utilize the most up-to-date CCTV surveillance cameras to ensure round-the-clock monitoring and safety.

Yes, every unit is equipped with its own alarm. Only the customer can access their unit using a unique key fob.

Yes, our facility is situated within the Hamstead Industrial Estate, which features an automatic gate system.

• The gate operates from Monday to Friday, 6 AM to 6 PM.
• Outside these hours, all customers can still access the facility using their unique access code.

Absolutely! You are welcome to bring your own lock. Alternatively, we provide high-quality locks for purchase at just £5.00.

We operate on a Date of Month Billing Cycle, meaning all customers are billed on the 1st of each month. If you join us mid-month, your initial bill will include a prorated charge for the remaining days of the current month, plus the full charge for the upcoming month. This ensures all customers are aligned on a single billing cycle, simplifying the process for everyone.

Example:
If you sign up on 15th January and the service, you’re enquiring about costs £100 per month, your first bill will include:

• A £50 prorated charge for the remainder of January (15 days at half the monthly cost).
• The £100 charge for February.

This means your total charge on 15th January will be £150.

You will not be charged on 1st February because you’ve already paid for that month. Your next billing date will be on 1st March, and you’ll continue to be billed on the 1st of each month thereafter.

We accept all major payment methods for your convenience.

Yes, our facility allows for vehicle access, making loading and unloading simple and efficient.

Yes, we offer a variety of equipment to assist with your move, including:

• Moving trolleys
• Cages
• Carts
• Pallets
• Pump trucks

These tools are available to help you transport your goods easily and efficiently.

We do not access units on behalf of customers. However, if you wish to grant access to a friend or relative, you can provide them with your key, allowing them to access your unit.